How can I amend my order?

We are unable to amend any part of your order or change the delivery or payment method once your order has been dispatched.

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Can I cancel my order?

If your order has already been dispatched, you’ll need to return the item following our returns procedure in the event of any unwanted products. Read our Returns Policy for details on how to do so. If your order hasn’t left the warehouse yet, we may be able to cancel it completely. Please email us at…

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I have received a faulty item.

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please email us at shop@hiberniacollege.net with the order number, the faulty item’s name and number, and a description of the fault.

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I have received an incorrect item in my order or an item is missing from my order.

We want to sort out any issues with incorrect items straightaway. Please email us at shop@hiberniacollege.net with the order number and the incorrect item’s name and number. We’ll respond to you as soon as possible. As soon as we have accepted your return we’ll either send you the correct item or refund you the price…

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